Claim of COVID-19

Shipment Claim in COVID-19

During this special and weird period, we try to work our best to ensure customers receive a great shopping experience from us. We hope that you would work with us together to achieve this little goal. Due to the impact of COVID-19, there might be unexpected delays on shipping items. Both our distribution centers and our shipping carrier are working extremely hard to expedite the shipment and minimize delays.

We will send you an email notification with a tracking number once your order has been shipped. We encourage you to contact our customer service at sales@lucky-berry.com when encountering shipping delays or have any questions regarding your order, our customer service will do their best to assist you.

We process all orders in a timely manner, please stay tuned and we will reach out once your order is being processed. Thank you for your cooporation!